At NAHA RENOVATION WORKS SDN. BHD., we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied, you may return eligible items under the conditions below.
✅ Return Eligibility
- Returns must be requested within 7 days of receiving the item.
- Items must be unused, uninstalled, and in original packaging.
- A valid receipt or proof of purchase is required.
🚫 Non-Returnable Items
We do not accept returns for:
- Used, damaged, or installed items.
- Items marked as clearance, final sale, or non-returnable.
- Consumables (e.g., glue, tapes, oils) once opened.
🔁 Refund Method
- Approved returns will be refunded via the original payment method or offered as store credit, depending on the situation.
- Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
📦 How to Return
- Contact our team at naha.renovation@outlook.com or 011-5790 9757 with your order details.
- State the reason for the return and attach relevant photos if needed.
- Our team will review your request and provide further instructions.
- Once the item is received and inspected, we will process the refund within 7–14 working days.
🚚 Return Shipping
- Customers are responsible for return shipping unless the product is defective or incorrect.
- We recommend using a trackable courier service for all returns.
📌 Important Notes
- Returns without prior approval will not be accepted.
- NAHA RENOVATION WORKS SDN. BHD. reserves the right to reject returns that do not meet our return conditions.
- For items damaged during transit, please notify us within 48 hours of receiving your order.